Return and Exchange Policy

At Nine Store, we strive to ensure customer satisfaction.

Return and Exchange Period

Customers may request a return or exchange within 7 days from the date of receiving the order.

Return Conditions

To be eligible for a return or exchange, the following conditions must be met:

• The product must be in its original condition
• The product must be unused and undamaged
• The original packaging and invoice must be included

Non-Returnable Products

The following items cannot be returned:

• Used products
• Products damaged due to misuse
• Products marked as final sale or non-returnable offers, if clearly stated

Shipping Fees

Customers are responsible for return or exchange shipping fees unless the error was caused by the store.

Refunds

Refunds will be processed within 7 to 14 business days after the product is received and inspected.